EXPERTISE / 25 YEARS IN WEB

Hands-on engineering.
Big-picture thinking.

I build, troubleshoot, optimize, and lead the systems behind high-performing digital experiences—from custom WordPress architecture to enterprise-scale delivery.

CORE CAPABILITIES

Technical depth that
solves real problems.

01 / ENGINEERING

WordPress & custom development

Custom themes, PHP, JavaScript, reusable components, ACF, WordPress APIs, WooCommerce, and maintainable CMS architecture. From greenfield builds to improving complex existing codebases.

PHPWordPressJavaScriptWooCommerceACF
02 / INTEGRATIONS

Architecture & connected systems

Connecting websites with the tools businesses rely on: third-party APIs, CRM and marketing platforms, payment workflows, and headless or hybrid CMS implementations.

REST APIsHubSpotStripeHeadless CMSMySQL
03 / OPTIMIZATION

Performance & reliability

Diagnosing slow pages and difficult production issues across caching layers, Core Web Vitals, CDNs, DNS, SSL, and hosting infrastructure. Performance work grounded in measurable outcomes.

Core Web VitalsCloudflareCDNWP EngineGA4
04 / OPERATIONS

Security & production troubleshooting

Hands-on investigation of WordPress vulnerabilities, plugin conflicts, access issues, deployment problems, and unexpected behavior in live environments—without losing sight of uptime and customer impact.

WP-CLIGitSSL / DNSSecurityDebugging
05 / LEADERSHIP

Technical leadership & delivery

Leading development teams and partnering across design, account management, onboarding, and support. Translating requirements into practical technical decisions and guiding work through launch and beyond.

Team leadershipMentorshipDeliveryStakeholders
06 / ENTERPRISE

Enterprise platform expertise

Supporting complex organizations where reliability, performance, security, and stakeholder confidence matter. Comfortable moving between the code, infrastructure, and executive-level technical conversations.

Enterprise CMSHostingTechnical strategyCustomer success

BEYOND THE CODE

Engineering meets
customer success.

I've worked on both sides of the enterprise relationship: solving problems in the platform and helping customers make confident decisions about it. My background in technical account management and customer success connects engineering decisions to adoption, reliability, and long-term value.

01 / TAM

Technical account management

Technical guidance, platform optimization, escalation management, and strategic relationships with enterprise stakeholders.

02 / CSM

Enterprise customer success

Onboarding, adoption, renewals, retention, and identifying expansion opportunities through customer outcomes.

03 / STRATEGY

Customer-facing technical strategy

Architecture discussions, technical roadmaps, risk assessment, and translating complex tradeoffs into practical recommendations.

04 / COLLABORATION

Cross-functional leadership

Connecting engineering, product, support, and customer teams to resolve issues and keep delivery moving.

ENTERPRISE IMPACT

~$7MRenewal ARR across a managed portfolio
~$1MExpansion ARR influenced
EnterpriseHigher education and complex organizations

Portfolio figures reflect my customer success work and influenced outcomes; they are not website development revenue.

HOW I WORK

Find the root cause.
Build the right solution.

I start by understanding the system, the people using it, and the outcome that matters. Then I get specific: trace the issue, test assumptions, weigh tradeoffs, and ship something that can be maintained long after launch.

I'm equally comfortable debugging a PHP integration, untangling a hosting problem, or helping a team align around a technical plan.

Explore my work